Managing HVAC across dozens or hundreds of sites shouldn't require a truck roll every time an alert fires. SmartThings Pro HVAC is Samsung's answer to that challenge: an enterprise-grade, AI-powered platform that brings full visibility, remote diagnostics, and HVAC automation systems into one unified dashboard.

Showcased at AHR 2026 in partnership with Lennox, SmartThings Pro is purpose-built for the realities of today's commercial HVAC operations, where teams are expected to cover more ground with fewer resources and tighter efficiency targets.


Remote Diagnostics That Cut Unnecessary Site Visits

One of the most immediate benefits SmartThings Pro HVAC delivers is the ability to remotely diagnose and resolve issues before sending a technician. Service teams receive real-time alerts for system faults or performance anomalies and can access live HVAC cycle data from any location in their portfolio.

Through capabilities like Field Setting Value (FSV) adjustments and Smart Reset, technicians can often resolve issues remotely reducing costly dispatches and improving response times. When an on-site visit is truly needed, teams arrive already informed, not guessing.

HVAC Automation Systems Built for Scale

For property managers and commercial operators running multiple sites, manual HVAC oversight simply doesn't scale. SmartThings Pro enables routine based controls and logic-driven HVAC automation systems that standardize operations, eliminate repetitive manual tasks, and enforce energy-saving strategies automatically.

Centralized dashboards surface energy usage trends and automation performance over time, so operations leaders can see what's working, catch inefficiencies early, and make data-driven decisions without logging into each site individually.

Integrated Ticketing for Streamlined Service Workflows

SmartThings Pro also introduces advanced ticketing functionality directly within the platform. Maintenance tasks surface as trackable tickets inside the dashboard, giving the entire service team shared visibility into open issues, progress, and resolution status. For commercial HVAC solutions at scale, this kind of coordination tool significantly reduces communication gaps and ensures nothing falls through the cracks.

A True Samsung Connect Pro Experience

What sets SmartThings Pro apart from standalone monitoring tools is its depth of integration. Rather than patching together separate software for diagnostics, scheduling, and energy management, Samsung Connect Pro unifies device data, service workflows, and automation logic in a single platform. This makes it equally effective for multifamily housing, retail, hospitality, and commercial office environments.

The platform covers the full system lifecycle from initial deployment and verification through ongoing operations making it a long-term operational asset, not just a reactive monitoring tool. Integrated HVAC systems managed through SmartThings Pro give organizations the data and automation capabilities they need to operate at scale with confidence.

Key Capabilities at a Glance



Explore how Samsung's integrated HVAC systems can transform multi-site operations for your organization.

Sydney Penrose is a Marketing Manager with nearly a decade of experience in the HVAC industry. Since 2016, she’s worked alongside product experts and technical teams to create clear, approachable content that helps homeowners, contractors, and industry professionals understand the value of today’s heating and cooling innovations.